Frequently Asked Questions
Provide answers to commonly asked questions
Why doesn't the induction cooktop work?
The induction cooktop only operates when compatible cookware is placed on the heating surface. If no suitable cookware is detected, the unit will automatically shut off after 60 seconds for safety.
Compatible cookware must have a magnetic base. This includes cast iron, magnetic stainless steel, and other induction-ready cookware. A simple way to check is to use a magnet—if it sticks firmly to the bottom of the pot, it is suitable for use.
Can it be used with all cookware?
The cooktop is compatible with cookware that has a magnetic base. Suitable materials include cast iron, stainless steel, and other induction-ready cookware. Aluminum, copper, or glass pots must have an induction-compatible base to work properly.
How should I use HEAT mode and TEMP mode for best results?
HEAT mode is an ideal setting for a wide range of cooking tasks, allowing you to adjust the power level from low to high. Higher power delivers faster cooking performance.
TEMP mode allows you to cook at a preset temperature, maintaining it as closely as possible to your selected setting.
As a result, it may take more time to reach the desired temperature compared to HEAT mode.
Why is the temperature control inaccurate
When heating oil, especially for frying, it’s normal for the oil temperature to rise quickly. There’s always a brief time delay as heat transfers from the oil, through the pan, into the glass, and finally to the sensor underneath. During this period, the system has not yet fully adjusted its output, which can result in the actual oil temperature temporarily exceeding the set point — this is a known characteristic across nearly all induction cooktops without a probe sensor.
Please try a few different approaches with the same cookware can help achieve more stable results. For example, to preheat the pan gradually at a lower setting to allow even heat distribution before adding oil, and then raising the temperature to the desired level. This extra step helps balance the heat transfer between the cookware, the surface, and the sensor, and can make the cooking process smoother and closer to the intended temperature.
What is the maximum weight it can hold?
Holds up to 100 pounds.
Does this product come with a warranty?
WARRANTY & SERVICE - 1-Year Manufacturer's Limited Warranty and lifetime technical service support. Contact us via e-mail to get more details.